FAQ


If I place an order, how do I know if i'm entered?
Right when you complete checkout, your entries are automatically recorded in our system! Whether you place one order or multiple, all your entries will be counted together—no extra steps needed!

Is this giveaway legit?
Absolutely! We use a third party company with no affiliation to us to record the entries and help us draw a winner! We will proudly record each winner for every giveaway to show legitimacy. We are putting the reputation of our brand on the line and plan to make this as smooth and fair as possible to everyone who enters. 

Who can enter? 
Our giveaways are open to legal residents of the United States the District of Columbia (excluding residents of New York, Florida, and Rhode Island). Participants must be licensed drivers and meet the legal age of majority (18 years old in most states) in their place of residence.

How will the winner be chosen and notified?
Once the giveaway ends, all entry will be used by our federally compliant sweepstakes agency to help us draw a winning name. The winner will be verified that they can legally win per our official rules. About a week after the deadline, we will conduct a random drawing to select the grand prize winner. 
We and/or the agency will then contact the winner via phone and email to verify their identity and eligibility. Once confirmed, we have an official winner and arrange their flight to Las Vegas on September 11th for the Las Vegas Supershow! 

I entered the wrong shipping address during checkout. Can I update it?

No. We do not update shipping addresses post-order placement and do not assume responsibility for any issues arising from incorrect addresses. Please ensure your address is accurate during checkout.

For verification with the United States Postal Service, use their tool here: https://tools.usps.com/zip-code-lookup.htm.

 

I accidentally ordered the wrong size or color of an item. Can I change it before it ships?

Unfortunately, we are unable to make changes to orders once placed due to dynamic shipping speeds and inventory updates. If you wish to make adjustments, kindly return the items for store credit and place a new order with the correct specifications.

 

My package was Returned to Sender or Refused. What do I do now?

Returned to sender or refused packages will be restocked and you will be issued store credit by reaching out to devon@lowridazjournal.com minus shipping/handling charges and a restocking fee at our discretion. The store credit will expire after 6 months of the email and can potentially be applied to future orders at checkout on our website.

An order may be returned to sender for one of the following reasons:

  • An address is invalid or there is missing information, or,
  • The carrier is unable to deliver your package, or,
  • The order is refused by the customer at time of delivery

We do not assume responsibility for any issues arising from incorrect addresses. Please ensure your address is accurate during checkout.

My tracking information shows my order was delivered, but I never received it. What do I do?

The United States Postal Service may encounter shipment delays, occasionally delivering packages up to 3 days after marking them as delivered.

If your tracking indicates delivery but you can't locate your package, it's essential to contact your local post office for assistance in locating and retrieving it.

In cases where the package is confirmed as missing, you have the option to file an insurance claim for a lost or stolen package. Our packages are insured through USPS, and the recipient can initiate the claim process. For detailed instructions on filing a claim with USPS, please visit https://www.usps.com/help/claims.htm.

We can assist you in completing the claims process. Please note: Claims can take up to 30 days to complete.

Lowridaz Journal does not issue refunds or credits for packages that have been marked as delivered by the shipping courier.

For verification with the United States Postal Service, use their tool here: https://tools.usps.com/zip-code-lookup.htm.

 

I received incorrect items in my package that I didn’t order or am missing item(s). What do I do?

If you've received incorrect items in your package or are missing item(s), please email us at devon@lowridazjournal.com to initiate the return process. Title should be "Incorrect Items Received" or "Missing items" and please upload photos of your package contents.

Additionally, include a full photo of the packing slip inside your order. This will help us expedite the resolution and ensure you receive the correct items.

Can I cancel my order?

Regrettably, we cannot cancel the order as per our store policy and due to the nature of giveaways, where all sales are final, and no refunds or cancellations are permitted.